Politique de confidentialité

Last updated: June

Let your story be sung and we’ll keep your data safe.

At Team My Own Songs, we handle everything with care, whether we are creating a personal song or protecting your personal data. In this Privacy Policy, we explain what personal information we collect, why we collect it, how we use it, how long we keep it, and what rights you have.

This Privacy Policy applies to our website myownsongs.com and to all orders, services, and communications related to My Own Songs.

1. Who We Are

Team My Own Songs
Website: myownsongs.com
Email: info@myownsongs.com

For the purposes of applicable data protection laws, Team My Own Songs is responsible for the personal data we collect and process through our website and services.

2. What Information We Collect

When you visit our website, place an order, contact us, or use our services, we may collect the following information:

  • your name;

  • your email address;

  • your phone number, if provided;

  • order details;

  • information, story input, names, preferences, and other details you provide for your personalized song;

  • communication between you and our team;

  • payment and transaction information;

  • billing information, where required;

  • technical information, such as IP address, browser type, device information, pages visited, and website usage data;

  • cookie preferences and analytics data.

We only ask for information that is necessary to provide our service, process your order, improve our website, or comply with legal obligations.

3. How We Use Your Information

We use your personal data for the following purposes:

  • to process and manage your order;

  • to create and deliver your personalized song;

  • to contact you about your order, delivery, revisions, or customer support;

  • to process payments securely;

  • to provide download links, order updates, and service-related emails;

  • to improve our website, products, customer experience, and services;

  • to prevent fraud, misuse, or security issues;

  • to comply with legal, tax, and administrative obligations;

  • to respond to questions, requests, complaints, or disputes.

We do not sell your personal data.

4. Legal Bases for Processing

We process your personal data only when we have a valid legal basis to do so.

Depending on the situation, we may process your data based on:

  • Performance of a contract: when we need your data to process your order, create your personalized song, deliver the product, or provide customer support.

  • Legal obligation: when we need to keep certain records for tax, accounting, or legal compliance.

  • Consent: when you give permission, for example for certain cookies, marketing emails, or optional uses of your data.

  • Legitimate interest: when we use data to improve our services, protect our business, prevent fraud, secure our website, or communicate with customers, as long as your rights and interests do not override those interests.

You may withdraw your consent at any time where processing is based on consent.

5. Personalized Song Information

Because our service is personal, you may provide us with names, stories, memories, preferences, relationships, occasions, or other personal details to create your song.

Please only provide information that you are comfortable sharing and that is relevant to your order. If you provide information about another person, you are responsible for ensuring that you have the right to share that information with us.

We use this information only to create, deliver, support, and improve your order, unless you give us permission to use it for another purpose.

6. Payments

Payments are processed through secure third-party payment providers. We do not store full credit card details or complete payment card information on our own systems.

Payment providers may process your payment details in accordance with their own privacy and security policies. We may receive limited payment-related information, such as payment status, transaction ID, billing details, and fraud prevention information.

7. Who We Share Your Data With

We do not sell your personal data.

We may share your personal data only when necessary with trusted service providers who help us operate our business and provide our services, such as:

  • payment providers;

  • website hosting providers;

  • email and communication providers;

  • analytics and cookie providers;

  • customer support tools;

  • order management or delivery tools;

  • professional advisors, if required;

  • authorities or legal parties, if required by law.

These service providers may only use your data as necessary to provide their services to us and must handle your data securely.

8. International Data Transfers

Some of our service providers may be located outside your country or outside the European Economic Area.

If personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections or other legally accepted transfer mechanisms.

9. How Long We Keep Your Data

We do not keep your personal data longer than necessary for the purposes described in this Privacy Policy.

In general:

  • order and customer support information may be kept for as long as needed to complete your order, provide support, handle revisions, resolve disputes, and maintain business records;

  • story information and song input may be stored for up to 6 months after delivery, unless a longer period is necessary for customer support, disputes, legal reasons, or you give us permission to keep it longer;

  • invoice, transaction, and accounting information may be kept for the legally required retention period;

  • analytics and cookie data are kept according to the settings of the relevant tools and cookie preferences.

When personal data is no longer needed, we will delete it or anonymize it where reasonably possible.

10. Cookies and Analytics

Our website may use cookies and similar technologies to make the website work properly, improve user experience, analyze website traffic, remember preferences, and support marketing or performance measurement.

Cookies may include:

  • essential cookies, which are necessary for the website to function;

  • analytics cookies, which help us understand how visitors use our website;

  • marketing cookies, if used, which may help us measure or improve advertising.

Where required, we will ask for your consent before placing non-essential cookies.

You can manage or disable cookies through your browser settings or through the cookie banner or cookie settings on our website, where available.

11. Marketing Emails

If you sign up for our newsletter or give permission to receive marketing emails, we may use your email address to send you updates, offers, or news about My Own Songs.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@myownsongs.com.

We will still be allowed to send service-related emails about your order, delivery, revisions, or important account/order information.

12. Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, or online service is completely secure. You are responsible for making sure that the information you provide is accurate and that you use secure devices and networks when placing an order.

13. Your Rights

Depending on where you live and which privacy laws apply, you may have the right to:

  • request access to the personal data we hold about you;

  • request correction of inaccurate or incomplete data;

  • request deletion of your personal data;

  • object to certain processing;

  • request restriction of processing;

  • request data portability;

  • withdraw your consent, where processing is based on consent;

  • lodge a complaint with your local data protection authority.

To exercise your rights, please contact us at info@myownsongs.com.

We may need to verify your identity before responding to your request. We will respond within the timeframe required by applicable law.

14. Children’s Privacy

Our services are not intended for children who are not legally able to place an order or provide personal data without parental or guardian consent.

If you believe that a child has provided us with personal data without appropriate consent, please contact us at info@myownsongs.com, and we will take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business operations.

The latest version will always be available on myownsongs.com. The “Last updated” date at the top of this page shows when this Privacy Policy was last changed.

16. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

My Own Songs is a trading name of Brand Republic B.V.
Email: info@myownsongs.com
Website: myownsongs.com

You share your story, we turn it into music. And your privacy? We keep it safely behind the scenes.